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Refund Policy

These terms and conditions of the Return Policy apply to the relationship between Hoopstery, hereinafter referred to as A Seller, and all the buyers who order goods on a Seller’s website, including consumers, hereinafter referred to as a Customer.

Dear Customer, if for any reason you decide to refuse the purchased product, you can do it on the basis of this Refund Policy.


A Seller undertakes to return goods, both of proper quality and non-conforming in accordance with this Policy.


A Customer is entitled to cancel its order without any penalties within 24 hours from the moment the order is placed. Orders for already developed hoops can be canceled before shipping (3-4 days). In order to exercise the right to cancel a Customer shall contact a Seller for the cancellation to be applied by sending an e-mail on


A Customer is entitled to return from a Seller if such goods did not fit in shape, dimensions, style or color within 24 hours from the day following the day of purchase.

A Customer is entitled to return conforming goods on condition that items are not used and are of the same condition as when it was received. Goods shall also be in the original packaging and not used. Otherwise, the right to return is not available.

In order to complete the return process, a Customer promises to provide a receipt or other proof of purchase and photographic evidence that the package was not unpacked. Another way, a Seller is entitled to classify the situation as the ground for refusal in return.


All the goods are in stock from this Seller are considered to be creative product as an art object. Hence, due to such specific a Seller draws a Customer’s attention to the fact that its goods are fragile. Hence, a Seller is not liable for the defects of products caused by a Customer’s sloppy handling after delivery.

A Customer is entitled to return or exchange non-conforming goods, within 24 hours after receiving the order, if such the goods do not correspond to the ordered ones or were damaged during transportation. If a Customer is intended to exchange damaged, defective or non-conforming products, a Customer shall contact a Seller by sending an e-mail on within 24 hours of receiving the order explaining the reason for canceling and attaching a photo.

A Seller shall return the non-conforming goods if a Customer provides it with the document containing information about the damaged parcel drafted and signed by post service or courier. A Seller needs this document and photos of the parcel for a refund or goods replacement.


A Customer is obliged not to sell the purchase back to a Seller before contacting the last one. After the agreement on return conditions with a Seller, a Customer shall ship the goods to Seller’s stock address. However, if a Customer contacts a Seller within 24 hours after delivery, a Seller will be able to arrange with its transport company for free delivery back.

Otherwise, a Customer is responsible for paying for its own shipping costs returning your goods. Shipping costs are non-refundable.

A Customer is responsible for the returning postage cost. In order to get the return number and full refund process a Customer shall contact a Seller. Anyway, a receipt or proof of purchase is needed to complete the return.

Once Customer’s return is received and inspected, a Seller will send a Customer an email to notify that it has received the returned item. A Seller also undertakes to notify a Customer of the approval or rejection of the refund. If a Customer is approved, then its refund will be processed, and a credit will automatically be applied to its credit card or original method of payment, within a certain amount of days.


If a Customer has not received a refund within a reasonable time, it is recommended firstly to check its bank account again. If it does not work, a Customer shall contact its credit card company, because it may take some time before refund is officially posted. If a Customer has done all this and has not yet received a refund, he undertakes to contact the Seller first.


In the event of any dispute regarding the goods, return of goods and compensation, a Customer is obliged to use the procedure for pre-trial settlement of the dispute and send a Seller a claim in a free form.

A Customer and a Seller are obliged to act in accordance with the generally recognized principle of good faith. Therefore, the opening of a dispute by a Customer in the payment institution, bypassing communication with a Seller, can be regarded as an abuse of the right or even Fraud and lead to further litigation.

If a Customer violates the provisions of this Policy, a Seller will send it a claim for violation. If a Customer ignores it within a reasonable time, a Seller will submit such a claim to its or Customer court depending on law of conflict laws.

Depending on where the Customer lives, the time it may take for its exchanged product to reach a Customer, may vary.

For the purposes of the present Policy, all Articles related to communication between the parties fall into sending e-mails. The official Seller’s email address for any issues is